We are happy to answer any questions you may have about us and our products. If you cannot find the answer to your question here, you can always send us an email to service@casa-farniente.com .
ABOUT US
What is Casa Far Niente?
Casa Far Niente is an exclusive niche perfume brand that combines Italian elegance, French perfumery art and German craftsmanship in a unique way.
We stand for high-quality fragrances that are created with great attention to detail and the highest standards of quality. Our creations tell stories and create unforgettable moments - an interplay of timeless sophistication and modern elegance.
How can I contact Casa Far Niente?
Our customer service is available by phone at +49 6021 704-559 from Monday to Friday. Or send an email to service@casa-farniente.com . Our team will answer your query within 24 hours.
Where can I buy Casa Far Niente?
You can buy Casa Far Niente in our own online shop and in selected perfumeries. You can find our partner on social media. We attach great importance to only offering our fragrances in special places that reflect our philosophy and quality.
PRODUCTS
What products do we produce?
We offer our customers a selection of different perfumes made from the highest quality ingredients. Lifestyle products such as caps, pocket squares, etc., which fit the theme of each perfume world, round off our range.
What does Extrait de Parfum mean?
Extrait de Parfum refers to fragrances with a particularly high fragrance oil content of at least 25%. This concentration ensures a more intense performance and a long-lasting silage - the perceptible scent trail that a perfume leaves behind. At Casa Far Niente, we attach great importance to this quality in order to offer you fragrances with exceptional depth and durability.
Where and how should I apply my perfume?
Apply our fragrance directly to areas of the skin where you can feel your pulse, such as your wrist or neck. The connection that the perfume forms with your skin gives the fragrance a very personal and individual touch.
If you want to preserve the original scent, we recommend applying it to your clothing. To avoid stains, however, you should only perfume the inside or lining of delicate clothing/fabrics.
What do our fragrances stand for?
Our fragrances represent the highest quality and sustainability - we only use the best ingredients, which are sourced responsibly and sustainably. Each fragrance tells its own story and takes you on an olfactory journey that reminds you of special places and moments. Our creations convey a unique attitude to life for anyone who celebrates luxury and elegance.
What is the best way to store my perfume?
Store your perfume in a cool, dry place, away from direct sunlight. Avoid humidity and temperature changes to maintain the quality of the fragrance.
A perfume that is stored well will usually last for 18 months after opening.
CUSTOMER SERVICE
How long does delivery take for online orders?
Delivery within Germany usually takes about 1 to 3 working days. Delivery throughout Europe takes about 5 - 7 working days. If you have any questions, please contact the service team at service@casa-farniente.com
What should I do if my order arrived damaged or part of my delivery is missing?
In this case, please contact the service team at service@casa-farniente.com .
What payment methods do we offer?
The following payment methods are available in the online shop:
- Paypal
- Amazon Pay
- Google Pay
- Apple Pay
- Visa card
- Mastercard
- American Express
- Sofortüberweisung
How can I redeem an online discount code or voucher?
In the checkout you will find the field "Discount code". You can enter your online code there. Please note that it is not possible to combine several codes.
How can I test the fragrances in advance?
For the launch, every customer who orders a full bottle will receive our Discovery Set worth €30, which includes all fragrances (launch offer, while stocks last). This way you can enjoy the full Casa Far Niente experience and make sure you like one of the three fragrances before opening the full bottle.
How can I return the fragrance?
First, test the Discovery Set to make sure you like the fragrance you ordered. If not, you can easily return the sealed and originally packaged full bottle or exchange it for another fragrance of your choice.